Privacy policy

1. Who we are

Tap Bites is a local food delivery platform serving customers and partner restaurants primarily in San Jose, Occidental Mindoro, Philippines.

For purposes of applicable data protection laws, Tap Bites acts as a Personal Information Controller for personal information that we collect and process in connection with our services.

For privacy-related questions or requests, you may contact us using the details provided in the Contact us section of this Privacy Policy.

2. Information we collect

Depending on how you use Tap Bites, we may collect the following information:

Account and Contact Information

• Full name
• Mobile number
• Email address, if provided
• Account information and identifiers
• Login or authentication information

Delivery Information

• Delivery address
• Delivery instructions
• Location information when you choose to provide or enable it
• Contact information needed by the restaurant or delivery rider to complete your order

Order Information

• Restaurants you order from
• Food and products ordered
• Order history
• Order amount
• Delivery fees
• Discounts, vouchers, or promotions used
• Order status
• Special instructions provided with an order

Payment Information

When you make an electronic payment, payment-related information may be processed by our authorized third-party payment providers. Depending on the payment method, Tap Bites may receive information such as:

• Payment status
• Transaction reference number
• Payment method
• Transaction amount
• Date and time of payment

Where payment information is processed directly by a payment provider, Tap Bites may not receive or store your complete debit card, credit card, bank account, or other sensitive payment credentials.

Device and Technical Information

When you use our website or mobile application, we may automatically collect certain technical information, such as:

• Device type
• Operating system
• Application version
• IP address
• Device or application identifiers
• Browser information
• Application activity
• Error and diagnostic information
• Security logs

Customer Support Information

When you contact us for assistance, we may collect:

• Your name and contact information
• Order information
• Messages or communications with our support team
• Screenshots or other information you voluntarily provide to help resolve your concern

We only seek to collect information that is reasonably necessary for providing and improving our services.

3. How we use your information

We may use your personal information to:

• Create and manage your Tap Bites account
• Process and fulfill food orders
• Coordinate orders with partner restaurants
• Assign or coordinate deliveries with delivery riders
• Process and verify payments
• Provide order status notifications
• Contact you about an active order
• Provide customer support
• Resolve complaints, refunds, disputes, and other concerns
• Maintain the security and reliability of our platform
• Detect and prevent fraud, abuse, unauthorized transactions, and misuse
• Troubleshoot technical problems
• Analyze and improve our services and customer experience
• Maintain transaction, accounting, and business records
• Comply with applicable legal and regulatory requirements
• Send promotions or marketing communications where permitted by law and, when required, with your consent

4. Legal basis for processing

Depending on the circumstances, Tap Bites may process personal information on one or more lawful bases, including:

Performance of a Contract

We process information necessary to provide the services you request, including accepting your order, coordinating with a restaurant, arranging delivery, and processing your transaction.

Consent

We may ask for your consent when required, such as for certain marketing communications, optional location access, or other optional features. Where processing is based on your consent, you may withdraw your consent subject to applicable law and legitimate business requirements.

Legal Obligations

We may process information when necessary to comply with applicable laws, accounting requirements, regulatory requirements, government requests, or lawful orders.

Legitimate Interests

We may process information when reasonably necessary for legitimate business purposes such as:

• Preventing fraud
• Securing our platform
• Providing customer support
• Troubleshooting technical problems
• Improving our services

We will consider your privacy rights when relying on legitimate interests.

5. Location information

Certain Tap Bites features may use your device's location information to help:

• Determine your delivery location
• Suggest nearby restaurants
• Calculate or estimate delivery availability
• Assist delivery riders in completing deliveries

Where required, location access will depend on your device permissions. You may disable location access through your device settings. However, some Tap Bites features may not work correctly without location information. You may also manually provide a delivery address where supported.

6. How we share your information

Tap Bites does not sell your personal information. We may share personal information only when reasonably necessary to provide our services or comply with applicable requirements.

Partner Restaurants

Restaurants may receive information necessary to prepare and manage your order, such as:

• Customer or order identifier
• Order details
• Special instructions
• Information reasonably necessary to resolve an order concern

Delivery Riders

Delivery riders may receive information necessary to complete your delivery, including:

• Customer name or identifier
• Delivery address
• Delivery instructions
• Contact number, where necessary
• Order and delivery information

Riders should only use this information for purposes related to fulfilling your delivery.

Payment Service Providers

Payment providers may process payment and transaction information necessary to complete your payment. Their processing of your information may also be governed by their own privacy policies and terms.

Technology and Service Providers

We may use authorized third-party providers to support Tap Bites, such as providers for:

• Cloud hosting and infrastructure
• Database services
• Authentication
• Payment processing
• SMS or communications
• Push notifications
• Email delivery
• Analytics
• Monitoring and error reporting
• Customer support
• Fraud prevention and security

These providers may process personal information only as permitted by their agreements with Tap Bites and applicable law.

Government and Legal Authorities

We may disclose personal information when required by applicable law, regulation, court order, lawful government request, or when reasonably necessary to protect the rights, security, or safety of Tap Bites, our users, partner restaurants, delivery riders, or others.

7. Payment information

Electronic payments available through Tap Bites may be handled by third-party payment service providers. Tap Bites does not intend to store complete payment card details when payments are processed directly through an authorized payment provider.

Payment providers may independently collect and process information necessary to complete your transaction according to their respective privacy policies and security practices. You should review the privacy policy of the applicable payment provider for information about how it handles your payment information.

8. Data retention

Tap Bites retains personal information only for as long as reasonably necessary for the purpose for which it was collected. Different types of information may be retained for different periods depending on:

• The purpose for which the information was collected
• Whether your Tap Bites account remains active
• Legal and regulatory requirements
• Accounting and tax requirements
• Fraud prevention and security requirements
• Resolution of complaints or disputes
• Establishment, exercise, or defense of legal claims

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Data security

Tap Bites uses reasonable organizational, physical, and technical safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Accidental loss
• Alteration
• Misuse
• Destruction

These measures may include access controls, authentication mechanisms, secure communications, monitoring, backups, and other appropriate security controls. However, no electronic system, internet transmission, or method of data storage can be guaranteed to be completely secure.

10. Personal data breaches

Tap Bites maintains procedures for responding to suspected or confirmed personal data breaches. Where a breach requires notification under applicable Philippine data protection laws, Tap Bites will notify affected individuals and/or the National Privacy Commission as required by law.

11. Your privacy rights

Subject to applicable Philippine laws, you may have the right to:

12. Account and data deletion

You may request deletion of your Tap Bites account and associated personal information through the account deletion functionality provided within the application, where available, or by contacting Tap Bites. Certain information may need to be retained after account deletion when required for:

• Legal compliance
• Tax or accounting requirements
• Transaction records
• Fraud prevention
• Security
• Dispute resolution
• Establishment, exercise, or defense of legal claims

Information that we are legally permitted or required to retain will be securely maintained and deleted or anonymized when retention is no longer required.

13. Cookies and similar technologies

The Tap Bites mobile application, and any future features of this website, may use cookies and similar technologies. This corporate website (tapbitesph.com) does not currently set cookies or run analytics. These technologies may include:

• Cookies
• Local storage
• Device identifiers
• Application identifiers
• Analytics technologies
• Software development kits (SDKs)
• Similar technologies used by our service providers

We may use these technologies to:

• Keep the platform functioning correctly
• Maintain user sessions
• Remember preferences
• Improve application performance
• Understand how users interact with Tap Bites
• Diagnose technical problems
• Prevent fraud and abuse
• Maintain security and reliability
• Measure and improve our services

Managing Cookies and Tracking Technologies

Depending on your browser, operating system, or device, you may be able to block, delete, or restrict certain cookies and tracking technologies. You may also be able to control permissions such as location, notifications, and certain tracking features through your device settings. Disabling necessary technologies may affect the availability or functionality of some Tap Bites features.

14. Analytics

The Tap Bites mobile application may use analytics technologies to better understand how customers interact with the app. This corporate website does not currently use analytics. Analytics information may include information about:

• Application usage
• Pages or screens visited
• Features used
• Application performance
• Device and operating system
• Errors or crashes
• General interaction with the service

Where required by applicable law, we will obtain appropriate consent before using technologies that require such consent.

15. Third-party services

Tap Bites may contain links to or integrate with services operated by third parties. These third parties may maintain their own privacy policies and practices. Tap Bites is not responsible for the privacy practices of independent third-party services. We encourage you to review their privacy policies before providing personal information directly to them.

16. International processing and storage

Some technology providers used by Tap Bites may operate systems or infrastructure outside the Philippines. As a result, personal information may, where applicable, be processed or stored in other jurisdictions. When personal information is processed through third-party providers, Tap Bites takes reasonable measures to ensure that appropriate privacy and security safeguards are maintained in accordance with applicable requirements.

17. Changes to this privacy policy

Tap Bites may update this Privacy Policy from time to time to reflect:

• Changes to our services
• New application features
• Changes to our technology
• Changes to our business operations
• New legal or regulatory requirements

When we make material changes, we may notify users through the Tap Bites application, website, email, or other appropriate channels. The date at the top of this Privacy Policy indicates when the policy was most recently updated.

18. Contact us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns regarding how Tap Bites handles your personal information, please contact us:

Please include sufficient information for us to understand and properly respond to your request.

You may also contact the National Privacy Commission of the Philippines regarding concerns about your data privacy rights.